Inside Sales / Customer Service – Metro Detroit Application
Michigan based wholesale distributor of DuPont Surfaces and Cabinetworks /Masco Cabinets building products is seeking a Inside Sales / Customer Service Associate to join our Sales & Marketing Team and work out of our Royal Oak, MI office.
The successful candidate will have 3+ years of Inside Sales, Customer Service, Sales experience. We offer a competitive salary and a complete benefits package.
- Direct interaction with customers seeking information about our products and services or customers placing orders to make a purchase
- Processing phone, fax or email orders from customers
- Preparing detailed product quotations for customers, including following up
- Develops sales and project pipeline by researching and identifying potential new sales opportunities through Dodge and other lead generating sources
- Working with the outside Sales Team on customer needs and closing sale
- Tracking weekly, monthly, and quarterly performance and sales metrics
- Creating and maintaining a database (ACT!, CRM, Excel, etc.) of prospective client and projects information and contact them regularly
- Establish good working relationships with customers and maintain ongoing relationships with the customers
- Leverage and manage the CRM system for all project tracking and reporting activities.
- Excellent verbal and written communication skills; the ability to call, connect and interact with customers
- Able to multitask, prioritize, manage time efficiently and handle conflicts in the business
- Must be detail-oriented and well organized
- Able to work independently yet function as part of a team
- Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
- Possesses an energetic, outgoing, and friendly demeanor
- Self-motivated and self-directed
- Previous experience in customer service, inside sales or related sales preferred
- CRM/ACT! experience preferred
- BA/BS degree, Associates degree or equivalent preferred
- Familiarity with building products is preferred
The H. J. Oldenkamp Company is a Michigan based wholesale distributor of building products serving the Midwest and South Central United States. We have partnered with key industry manufacturers to develop and execute joint business strategies. Oldenkamp offers high value, brand name interior building products to broad markets, which includes residential and commercial channels, both new construction and remodel.